Customers can request cancellation of a service before the service starts. Cancellation charges may apply depending on the service, the timing of the cancellation and whether a professional has already been assigned or has started travelling.
Cancellation Before Assignment
If the service has not been assigned, cancellation may generally be processed without a service charge, subject to the applicable service terms.
Cancellation After Assignment
If a professional has already been assigned, a cancellation or visit charge may apply.
Cancellation After Professional Reaches the Location
If the professional has reached the location, applicable visit or cancellation charges may be deducted.
Service Not Provided
If a confirmed service could not be provided because of an issue from our side, we will review the case and process an appropriate refund where applicable.
Refund Processing
Approved refunds will be processed through the original payment method or another available method. The time taken for the refund may depend on the payment provider or bank.