These Terms & Conditions apply when you use the ON DOT SERVICE website, mobile application or services. By using our platform, you agree to these terms.
1. Our Services
ON DOT SERVICE provides a platform and service coordination system for connecting customers with available service professionals. Services may include medical support, home services, cleaning, manpower, property assistance, job placement and other services listed on our platform. Services may vary from city to city.
2. Service Availability
Submitting a service request does not automatically guarantee service availability. A request is confirmed only after it is accepted or confirmed by ON DOT SERVICE or the applicable service professional.
3. Customer Information
You must provide correct information when creating an account or requesting a service. You are responsible for ensuring that your mobile number, address and other booking information are accurate. Incorrect information may result in delay or cancellation.
4. Service Assignment
ON DOT SERVICE may assign a suitable professional based on:
- Service requirement
- Location
- Availability
- Skill
- Experience
- Schedule
We may also change the assigned professional when necessary.
5. Customer Verification
For certain services, an OTP or other verification method may be used before starting the service. Customers must not share OTPs with anyone other than the assigned professional at the appropriate stage of the service.
6. Service Charges
Service charges may depend on type of service, service duration, location, material requirements, professional charges and emergency or special requirements. The applicable price will be communicated before or during confirmation, depending on the service.
7. Additional Work
If additional work is requested after the professional reaches the location, additional charges may apply. The customer should confirm the additional work and applicable charges before the work begins.
8. Cancellation
Customers may cancel a booking according to the cancellation rules applicable to that service. Cancellation charges may apply in some cases, especially where a professional has already been assigned or has started travelling to the customer’s location. See the Cancellation & Refund Policy.
9. Postponement
Customers may request postponement where the service supports rescheduling. A new date or time will depend on professional availability.
10. Service Delays
Service timings are estimates unless a specific appointment time has been confirmed. Delays may occur because of traffic, weather, emergencies, location issues, professional availability or other circumstances.
11. Customer Responsibilities
Customers must:
- Provide accurate booking information
- Provide reasonable access to the service location
- Treat service professionals respectfully
- Inform us about relevant service conditions
- Pay applicable charges
- Follow safety instructions
12. Service Professional Responsibilities
Service professionals are expected to:
- Follow the assigned service requirements
- Maintain professional behaviour
- Follow applicable safety requirements
- Protect customer property
- Update service status correctly
- Maintain customer confidentiality
13. Medical Services
Medical services are subject to the availability of qualified professionals. ON DOT SERVICE does not replace a hospital, doctor or emergency medical service. For serious or life-threatening emergencies, contact the appropriate emergency service immediately.
14. Property Services
ON DOT SERVICE may assist with property search, buying, selling or renting requirements. Customers are responsible for independently checking ownership, title, approvals, documents, taxes and other legal matters before completing a property transaction.
15. Job Placement
We may connect candidates with employers and job opportunities. We do not guarantee selection, employment, salary or job placement. The final hiring decision is made by the employer.
16. Prohibited Activities
Users must not:
- Provide false information
- Misuse another person’s account
- Harass service professionals
- Use the platform for illegal activities
- Attempt to access another user’s account
- Manipulate ratings or reviews
- Misuse OTPs
- Upload unlawful or harmful content
17. Ratings and Reviews
Customers may provide genuine ratings and feedback after a service. Reviews should be based on the actual service received and should not contain abusive, threatening or unlawful content. We may remove reviews that violate these terms.
18. Limitation of Liability
We take reasonable steps to provide and coordinate services, but service outcomes may depend on the professional, customer, location, materials and circumstances. To the extent permitted by applicable law, ON DOT SERVICE will not be responsible for losses arising from circumstances outside its reasonable control. Nothing in these terms is intended to remove rights or protections that cannot legally be excluded.
19. Third-Party Services
Our platform may use third-party providers for payment, maps, communication, hosting and other functions. Their services may be subject to their own terms and policies.
20. Account Suspension
We may suspend or terminate an account if we believe the account has been used for fraud, misuse, illegal activity or violation of these terms.
21. Changes to Services
We may add, remove or modify services, service areas, prices or features from time to time.
22. Changes to Terms
We may update these Terms & Conditions when required. The latest version will be available on this website.
23. Governing Law
These Terms & Conditions shall be governed by the applicable laws of India. Any dispute shall be subject to the jurisdiction of the appropriate courts at [Akola, Maharashtra], unless applicable law requires otherwise.
24. Contact Us
Phone: 9119574540 / 9421751313
Email: support@ondotservice.com
Address: Shop no 9, Sowdamini Arcade, V N Paras, Balapur, Akola, 444109, Maharashtra