ON DOT SERVICE respects your privacy. This Privacy Policy explains how we collect, use and protect information when you use our website, mobile application or services.
1. Information We Collect
Depending on the service you use, we may collect:
- Name
- Mobile number
- Email address
- Date of birth, where required
- Address
- City and location
- Service requirements
- Booking details
- Payment-related information
- Feedback and ratings
- Device information
- App usage information
- Documents submitted by service professionals
- GPS / location information when required for service delivery
2. Location Information
Some services may require your location to identify the service area and help assign a suitable professional. If location access is enabled, we may use your location while using relevant features of the application. You can manage location permission through your device settings. Some services may not work correctly without location access.
3. How We Use Your Information
We may use your information to:
- Create and manage your account
- Process service requests
- Assign service professionals
- Contact you about your booking
- Share necessary booking information with the assigned professional
- Provide live service tracking where available
- Process payments
- Send service notifications
- Handle complaints and support requests
- Improve our services
- Prevent fraud and misuse
- Meet legal and regulatory requirements
4. Information Shared With Service Professionals
We may share information that is necessary to complete your service. For example, an assigned professional may receive your name, contact details, service address and booking information. We do not share information that is not required for providing the service unless permitted or required by law.
5. Payments
Where online payment is available, payments may be processed through third-party payment service providers. We do not intend to store complete card or banking credentials on our servers unless specifically required and legally permitted.
6. Service Professionals
Service professionals may be required to submit identity, qualification, experience or other documents for verification. Such information may be used for verification, service assignment and legal compliance.
7. Notifications
We may send SMS, WhatsApp, email, push notifications or phone calls regarding account activity, booking status, professional assignment, service updates, OTP verification, cancellation, completion, feedback and important account information. You may be able to control certain notifications through your account or device settings.
8. Data Security
We use reasonable technical and organisational measures to protect information from unauthorised access, misuse, loss or disclosure. However, no internet-based system can be guaranteed to be completely secure.
9. Data Retention
We retain information for as long as reasonably required for providing services, maintaining business records, resolving disputes, preventing fraud and complying with legal requirements.
10. Third-Party Services
Our website or application may use third-party services for functions such as:
- Payment processing
- Maps and location
- SMS and OTP
- Push notifications
- Analytics
- Cloud storage
- Hosting
These providers may process information according to their own privacy policies.
11. Children’s Privacy
Our services are not intended for children to independently create accounts or request services. If we learn that personal information has been collected from a child without appropriate permission, we may take steps to remove it.
12. Your Rights
Depending on applicable law, you may have rights relating to your personal information, including requesting access, correction or deletion of certain information. To make a privacy-related request, contact us using the details below.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will be published on this page.
14. Contact ON DOT SERVICE
Phone: 9119574540 / 9421751313
Email: support@ondotservice.com
Address: Shop no 9, Sowdamini Arcade, V N Paras, Balapur, Akola, 444109, Maharashtra